737-22933: No Direct3D Acceleration or Failure to Boot into Windows on Some VIA-Based Motherboards
The information in this article applies to the following configuration(s):
* Catalyst Display Driver 6.5, 6.6, 6.7, 6.8, 6.9
* VIA KT400 chipset
* Radeon® X1600 series
* Radeon® X1300 series
* Radeon® X800 series
* Radeon® X700 series
* Radeon® 9800 series
* Radeon® 9700 series
* Radeon® 9600 series
* Radeon® 9550 series
* Radeon® 9500 series
* Windows XP Professional
* Windows XP Home Edition
* Windows XP Media Center Edition
Symptoms
On some VIA chipset motherboards configured with an ATI AGP graphics product, attempting to boot Windows may fail and produce a black display or cause the system to restart. Other symptoms may include the desktop starting up in low resolution or color depth settings or Direct3D is disabled in the DirectX Diagnostics.
Other configurations may be affected.
Cause
Unknown at this time
Solution
For the following products, install Catalyst 6.10 display drivers.
* Radeon® X1600 series
* Radeon® X1300 series
* Radeon® X800 series
* Radeon® X700 series
* Radeon® 9800 series
* Radeon® 9700 series
For the following products, please install Catalyst 6.4 display drivers as a workaround. ATI Engineering has been advised of this issue and is investigating it. Any updates will be published when they become available.
* Radeon® 9600 series
* Radeon® 9500 series
* Radeon® 9550 series